This Database Service Level Agreement ("DB SLA") defines the database availability, performance, backup, and recovery commitments for Verdict AI's database infrastructure. This SLA applies to all production database instances supporting the Verdict AI platform.
1. Database Availability Guarantee
99.95% Uptime
Monthly database availability guarantee
Our production databases maintain 99.95% availability each calendar month with multi-region redundancy and automatic failover. This translates to a maximum of approximately 22 minutes of downtime per month.
1.1 High Availability Architecture
- Multi-AZ deployment with synchronous replication
- Automatic failover with <60 second recovery time
- Read replicas for load distribution
- Connection pooling and query optimization
2. Database Performance Guarantees
Query Performance
Transaction Metrics
2.1 Performance Monitoring
Continuous monitoring includes:
- Real-time query performance tracking
- Slow query identification and alerts
- Connection pool utilization metrics
- Automatic query optimization recommendations
3. Backup and Recovery Commitments
Zero Data Loss
Point-in-time recovery capability
3.1 Backup Schedule
Continuous Backups
Automated continuous backups with 5-minute incremental snapshots for point-in-time recovery
Daily Full Backups
Complete database snapshots at 2:00 AM UTC daily, retained for 35 days
Monthly Archives
Long-term backups retained for 12 months for compliance and audit purposes
3.2 Recovery Time Objectives (RTO)
3.3 Recovery Point Objective (RPO)
RPO: <5 minutes - Maximum data loss in any failure scenario is 5 minutes due to continuous backup and synchronous replication to standby instances.
4. Database Maintenance
Scheduled database maintenance operations:
- Minor Version Updates: Applied automatically during low-traffic periods with zero downtime
- Major Version Updates: Scheduled quarterly with 14-day advance notice
- Index Optimization: Automated weekly during maintenance windows
- Statistics Updates: Continuous automatic updates for query optimization
5. Key Database Metrics
6. Security and Compliance
- Encryption: AES-256 encryption at rest and TLS 1.3 in transit
- Access Control: Role-based access control with audit logging
- Network Isolation: Private VPC with network segmentation
- Compliance: SOC 2 Type II, ISO 27001, HIPAA compliant infrastructure
7. Database Support Contact
For database-related inquiries or performance issues:
DBA Support: dba-support@verdictlegal.ai
Database Status: db-status.verdictlegal.ai
24/7 Emergency: +1 (555) 123-4567 ext. 200